Shop Policies

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Online orders

• Processing times vary but typically range between 1-5 working days depending on the item and the time of year e.g. processing times in November and  December are more likely to be around 5 working days as most of my designs are made to order.

• Customs and import taxes: buyers are responsible for any customs and import taxes that may apply. I have not responsible for delays due to customs.

• Payment: I accept PayPal for on line sales as well as credit and debit cards.

• I accept returns. Please contact me within 14 days of delivery and post items back to me within 30 days of delivery. Items should be sent back in good condition and appropriately packaged. Buyers are responsible for paying the cost of return delivery and should obtain proof of postage. Conditions of return: buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• If items arrive damaged please send me photographs which clearly show the damage. I can then either offer a refund, replacement item or a repair.

• I don't accept exchanges or cancellations of orders.

• The following items cannot be returned or exchanged: custom, bespoke or personalised orders, earrings for hygiene reasons unless they arrive damaged.

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Delivery

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• I use Royal Mail for my deliveries as it is the greenest UK delivery service and use their parcel collection service which gives me a proof of postage.

• Orders are sent by second class post unless first class is selected at checkout and paid for. For other options please contact me so I can give you a price.

• Items are sent untracked unless this is requested and paid for.

• Before placing your order please check that the address you are using is correct. I cannot be held responsible for items that do not arrive where an incorrect address has been used.

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My address

51 Blenheim Way, PE7 3YB